If you still have questions, our team is available at any time via:
📩 contact.nebistudio@gmail.com
📱 or directly via our social media.
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🛍️ About the Products
What materials are used for your wigs and bundles?
All our wigs and extensions are made from 100% human hair, carefully selected for its quality, durability, and natural look.
Are your wigs ready-to-wear?
Yes, our wigs come pre-customized (pre-plucked hairline) for quick installation. However, some customers prefer to further customize them to their style.
Do wigs fit all head shapes?
Our wigs feature adjustable straps at the back, and internal combs to comfortably fit various head sizes.
Are your bundles reusable?
Absolutely. With proper maintenance, our bundles can be reused multiple times, while maintaining their texture and luster.
Can I dye or straighten wigs/bundles?
Yes, our 100% human hair can be dyed, straightened, curled, or styled just like your own hair. However, we recommend using professional products and limiting the use of excessive heat.
🚚 Delivery & Orders
What are the processing and delivery times?
Order processing generally takes 24 to 48 business hours. Standard delivery is then estimated at 3 to 5 business days depending on your country.
Do you deliver internationally?
Yes, we ship to many international countries. Shipping costs and delivery times may vary depending on your location.
How do I track my order?
Once your order has shipped, you will automatically receive an email with your tracking number.
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us promptly at contact.nebistudio@gmail.com for any modifications. Once shipped, we cannot guarantee cancellation.
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💳 Payment & Security
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment secure?
Yes. All transactions are encrypted and secured using the latest security technologies (SSL).
💁🏽♀️ Setup & Maintenance
How to put on my wig?
You can wear your wig with or without glue, depending on your preference. For a natural look, we recommend preparing your hair beforehand (braids or cornrows), using a wig cap, and adjusting the wig with the internal straps.
Do I need a professional for installation?
Not necessarily. Our wigs are designed to be easily put on at home. However, if you're a beginner or want an ultra-natural result, you can consult a specialized hairdresser.
How to care for my wig or bundles?
Always detangle gently, from ends to roots.
Wash with a sulfate-free mild shampoo.
Moisturize regularly with a nourishing mask.
Air dry as much as possible.
Store the wig on a stand or mannequin to maintain its shape.
Can I sleep with my wig on?
Yes, but to preserve its lifespan, we recommend removing it before sleeping or wearing a satin bonnet to prevent friction.
📦 Returns & Exchanges
Can I return an item?
Yes. You have 14 days after receipt to make a return, provided that the product has not been worn, washed, or altered. Return shipping costs are the customer's responsibility.
How do I make a return?
Contact us at contact.nebistudio@gmail.com with your order number and the reason for the return. We will guide you through the process.
Can I exchange a wig for a different size/texture?
Yes, if the wig is still sealed and unused. Contact us as soon as possible to arrange an exchange.
❓ Other frequently asked questions
Can I wear your wigs even if I'm losing my hair?
Yes, our wigs are perfectly suited for people experiencing partial or total hair loss. They are lightweight, comfortable, and ensure a discreet fit.
Is my payment secure?
Yes. All transactions are encrypted and secured using the latest security technologies (SSL).
Are your products compatible with coily/natural hair?
Yes, our textures such as Kinky Straight, Kinky Curly, or Yaki are specially designed to harmonize with Afro hair and enhance natural textures.
Do you offer personalized advice?
Yes. You can contact us directly on Instagram or by email for personalized recommendations.
If a question remains unanswered, our team is available at any time via:
If you have any unanswered questions, our team is available at any time via:
📩 contact.nebistudio@gmail.com
📱 or directly through our social media channels.